Quick Jump
Alright, so here's what we need from you to keep your ride running smooth:
Personal Stuff
- Name & contact details - Can't exactly call you about your car if we don't have your number, right?
- Vehicle info - Make, model, VIN, mileage. Pretty standard stuff we need for the work.
- Service history - What we've done before, what needs doing next.
- Payment information - Processed through secure channels, we don't actually store your full card details.
Technical Data
- Website usage - IP address, browser type, pages you visit. Standard web analytics to see what's working.
- Diagnostic data from your vehicle - When we plug into your car's computer, we pull codes and performance data.
We don't collect anything weird or unnecessary. Promise.
We're not selling your data to some marketing company or whatever. Here's the actual reasons we keep this stuff:
Service Delivery
Schedule appointments, do the actual work on your car, send you updates about what we found.
Maintenance Reminders
Shoot you a text when it's time for an oil change or that timing belt we talked about.
Billing & Records
Process payments, keep warranty records, handle any issues that come up.
Legal Compliance
Sometimes we gotta keep records for insurance, warranty claims, or regulatory stuff.
Yeah, we use cookies. Not the chocolate chip kind, unfortunately. These are the digital ones that help the website work better.
| Cookie Type | What It Does | Duration |
|---|---|---|
| Essential | Keep you logged in, remember your appointment details while you browse. Can't really disable these without breaking stuff. | Session/1 year |
| Analytics | Tell us which pages people actually look at, what device you're using. Helps us fix what's broken. | 2 years |
| Preferences | Remember your language settings, whether you dismissed that popup banner, stuff like that. | 1 year |
Managing Cookies
You can block or delete cookies through your browser settings. Just know that some parts of the site might not work as smoothly. Here's how:
- Chrome: Settings > Privacy and Security > Cookies
- Firefox: Settings > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
We're not in the business of selling customer lists. But there are a few situations where we need to share info:
Payment Processors
When you pay by card, that goes through secure payment gateways. They handle the transaction, we just get confirmation that it went through.
Parts Suppliers
Sometimes we need to order specific parts for your vehicle. We'll share your VIN and vehicle details with our suppliers - that's it.
Insurance & Warranty Companies
If you're doing a warranty claim or insurance repair, we'll share the necessary service records and documentation with them.
Legal Requirements
If we get a court order or there's a legal requirement to disclose info, we have to comply. Hasn't happened yet, but gotta mention it.
We take this stuff seriously. Not gonna bore you with all the technical details, but here's what we do:
Encrypted Storage
All customer data is encrypted both when stored and when transmitted. Industry-standard stuff.
Limited Access
Only staff who actually need your info to do their job can access it. Not everyone in the shop can see everything.
Secure Servers
Data's stored on secure Canadian servers with regular backups. Firewalls, monitoring, all that good stuff.
Secure Disposal
When we don't need data anymore, it's securely deleted. Paper records get shredded.
Look, no system is 100% hack-proof, but we do everything reasonable to keep your info locked down.
Under Canadian privacy laws (PIPEDA, for the acronym fans), you've got some rights. Here's what you can do:
Access Your Data
Want to see what info we have on you? Just ask. We'll pull up your records and show you.
Correct Mistakes
If something's wrong in your records (wrong phone number, outdated address), let us know and we'll fix it.
Request Deletion
Want us to delete your data? We can do that, but we might need to keep some stuff for legal/warranty reasons. We'll explain what we can and can't delete.
Opt-Out of Marketing
Don't want maintenance reminders or promotional emails? Hit the unsubscribe link or tell us to stop. We won't be offended.
Data Portability
Need your service records for another shop or for your own records? We'll give you a copy in a readable format.
How to Exercise Your Rights:
Just email us at service@fluxhavenempire.info or give us a call at (604) 555-7829.
We'll verify it's really you (for security reasons) and then take care of your request within 30 days max.
We don't keep your data forever. Here's the general timeline:
- Active customer records: As long as you're bringing your car to us, we keep your info current.
- Service history: We keep this for 7 years after your last visit (tax and warranty requirements).
- Payment records: 7 years for accounting and tax purposes.
- Marketing consents: Until you unsubscribe or after 2 years of inactivity.
- Website analytics: Anonymized data kept for 26 months.
After these periods, we securely delete or anonymize your data unless there's a legal reason to keep it longer.
Got questions about this privacy policy? Something doesn't make sense? Or maybe you just want to exercise one of your rights?
Email Us
We usually respond within 24 hoursCall Us
(604) 555-7829
Monday to Friday, 8am - 6pmOr Visit Us:
Flux Haven Empire Auto Masters
2847 Industrial Way
Vancouver, BC V5M 4L7
Privacy Commissioner Complaint
If you're not happy with how we handle your privacy concern, you can file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca
Changes to This Policy
We might update this privacy policy from time to time. If we make any major changes, we'll let you know via email or a notice on the website. The "last updated" date at the top will always show when the most recent changes were made.